Terms & Conditions

 Please read them carefully as they contain important information.  Includes Privacy Statement

 General terms and conditions

This site is owned and operated by Mulliners (Wimborne) Limited, Trading as Mulliners of Unit 3 Lodge Hill Business Centre, Lodge Road, Holt, Wimborne, Dorset, BH21 7DW. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at at the above address or by calling 01258 840848.  Company Reg No: 10388552 Registered Office: Suite 5, Brightwater House, Market Place, Ringwood, BH24 1AP: Director Ian Mulliner

 1.         The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2.         Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 3.         Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Mulliners. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 4.         Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5.         Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6.         Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7.         Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8.         Price

 The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

 9.         Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

 10.       Delivery charges

Delivery charges vary according to the type of goods ordered and are displayed on the payment section of the website.

 11.       Delivery

11.1     Our delivery charges are set out on the payment section of our website.

11.2    In most cases you will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3    Please note that we are only able to deliver to addresses within the United Kingdom, including the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.  Additional charges may apply for goods sent to Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles

11.4     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.  We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 3 working days but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.

11.6    Christmas and New Year Holiday Deliveries, Mulliners will be CLOSED from 23rd Dec 2016 to 3rd Jan 2017, so any orders received during this time period will not be dispatched untill after Tuesday 3rd Jan.

12.       Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13.      Returns and Cancellation rights

13.1     You have the right to cancel your order within 14 days of your order (with the exception of any made to order items).

13.2     Should you wish to cancel your order, please notify us in writing by any durable medium (for example letter sent by post, fax or e-mail) within 14 days of receipt.

13.2     You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.3     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4     The Goods must be returned to us within 14 days of your telling us you wish to cancel.  Goods must be in their original condition and securely packaged.  Goods are returned at your own risk and cost.  If you do not return the goods to us, you are still liable to us for the cost.

13.5     Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6     We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

14.       Cancellation by us

14.1     We reserve the right not to process your order if:

14.1.1  We have insufficient stock to deliver the goods you have ordered;

14.1.2  We do not deliver to your area; or

14.1.3  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.1.4  Your delivery address is outside of the UK.  It is indicated on the payment page that we do not ship outside of the UK. A refund will be made less third party charges for the transaction.

14.2     If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

15.       Liability

 

15.1     Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

15.2     We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

15.3     Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

15.4     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.5     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

16.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

17.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 20.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

 

PRIVACY STATEMENT

 I/We at Mulliners are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

  Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to provide certain information such as your contact details in order to process your order.  We do not use your data for marketing purposes or otherwise.  We will store this data and hold it on computer or otherwise.  It is our policy to keep the personal information we receive from our Site completely confidential and used solely for internal policies.  We will not share your personal details information with any other parties.

 

 General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to: Mulliners, Unit 3 Lodge Hill Business Centre, Lodge Road, Holt, Wimborne, Dorset. BH21 7DW.

 

GENERAL DATA PROTECTION POLICY REGULATION STATEMENT – 25th May 2018

An organisation that handles Personal Data and makes decisions about its use is known as a Data Controller.  Mulliners, as a Data Controller, is responsible for ensuring compliance with the Data Protection requirements outlined in this policy. Mulliners is committed to safeguarding the privacy of your information. We need to collect and use personal data about people in order for us to operate. By ‘your information’ we mean any information about you that you provide to us. This could be your Name, Address, Telephone number, email address and credit/debit card details. We do not retain any financial details on our systems other than the amount and the method by which you pay (i.e. cash, card etc).

The Principles of Data Protection:

• Anyone processing personal data must comply with 6 principles of good practice. These principles are legally enforceable.
• Summarised, the principles require that personal data shall be:
• Processed lawfully, fairly and in a transparent manner in relation to individuals.
• Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
• Personal data may be stored for longer periods in so far as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals;
• Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures in accordance with the rights of data subjects under the Act.

These rights include:

• The right to be informed
• The right of access to personal information
• The right to request rectification
• The right to request erasure
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing

Our Commitment:

• We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so i.e in the processing of your order, warranty claims etc.
• We will not ask for more information than we need for the purposes for which we are collecting it, and will ensure your consent is freely given and recorded.
• We will provide you with a copy of the data held about you on request.
• We will update our records when you inform us that your details have changed
• We will continue to review and assess the quality of our information
• We will implement and adhere to information retention policies relating to your information, and will ensure that your information is securely disposed of at the end of the appropriate retention period
• We do not use your information for marketing purposes. We will not pass your details on to any third party other than as required by law in relation to firearms licensing and fraud prevention.
• We will observe the rights granted to you under applicable privacy and Data Protection laws, and will ensure that queries relating to privacy issues are promptly and transparently dealt with
• We will train our staff to ensure that all those responsible for the processing of Personal Data are aware and comply with their privacy obligations
• We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held
• We (Mulliners (Wimborne) Limited) are registered with the ICO as a data controller